A laptop is Connected, but It's not charging? 8 Tips to Resolve the issue

If your computer is plugging into the wall but isn't charging, here's how it can be done to have the battery charged.

It's easy to feel anxious whenever your laptop appears to be connected but isn't charging, as you cannot access your computer after the battery is dead. However, it is possible to figure out why your laptop is "plugged in, but not charging" and fix it in most cases. We'll tell you what to do if the laptop battery isn't charging when connected. If you own a Dell, Lenovo, HP, or a different model, this guide will be helpful. The focus is specifically on Windows here. However, most of these tips can be applied to laptops that run macOS or Linux.

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1. Verify All Physical Cable Connections

Before you begin troubleshooting this charging issue, start by examining the fundamentals. Be sure to insert the charging cable securely into your laptop's charging port.

Consider using an alternative outlet in case it's not working. Consider connecting it directly to the wall outlet if you're plugging it into an electrical power strip.

Verification, Qualification and Certification Cable Testing by Fluke Networks, Source: Youtube, FlukeNetworksVideo

Make sure you check the connector where the cable connects to the AC adapter brick. It could have become loose when someone tripped on it or if it was extended over time.

Also, ensure that you're not suffering from an issue unrelated to the other, like the wrong percentage of your battery within Windows 10.

2. Take the Battery off and connect it to the Power

After that, you must examine whether the laptop's battery is functioning. If it has an external battery, you must eliminate it from the machine. Typically, you can do this by pulling some tabs located at the bottom of the device. If you're unsure of the procedure, consult the instruction manual and Google instructions for the specific model.

It is recommended to close your computer before getting rid of the battery, even should it not be dead. Unplug the charger as well as any connected devices, too.

When you've removed the battery, hold down the power button for a few seconds to remove any remaining charge from the system. After that, plug in the charger and attempt to power on your laptop.

Does the laptop work without the battery? (Yes - Here's How!), Source: Youtube, Ask A Computer Geek

If it functions properly with or without a battery, your laptop's charging issue is with the battery. Make sure the compartment for your battery is spotless; clean any foreign matter inside using a lint-free, clean cloth when needed. Reinstall the battery into its container and ensure that all contacts are aligned. If this isn't enough to fix the issue, you'll have dead batteries requiring replacing.

If you find that your computer does not include a battery with a removable option, you can attempt opening the laptop and then removing it yourself. However, doing this is likely to void the warranty and could harm your laptop computer if you make an error. In such instances, it's best to bring your laptop to a technician who will examine the battery with professional tools. The technician will then recommend a new battery or other options.

3. Be sure to use the Correct Charger and Port

As you continue, make sure the Power (and enough) is reaching your laptop.

Be sure to have your charger connected to the correct outlet on your laptop. Most laptops have only one outlet for chargers; however, If you own a more modern computer, it could use USB-C to charge.

Test all USB-C ports on your laptop in this scenario, as some may be designed exclusively for data transfer. Particular laptops will feature an icon of Power beside the dock intended to charge.

To get the most optimal results, utilize the original charger included in your notebook. False chargers can cause harm to the batteries and result in permanent damage. Third-party chargers may not have the correct wattage, resulting in your laptop charging very slowly or not charging at all. This is particularly the case with USB-C cables, as they aren't intended to charge devices as large as laptops.

If you're not equipped with the correct charger for your device, check out section 8 below for suggestions on how to get a new charger.

Consider the power source your computer is connected to. If your laptop is connected to a battery pack or a low-power outlet on an airplane, or something similar, it may not draw enough Power to charge the battery fully. It is possible to keep the battery's Charge in check by using a weak power source; however, it won't boost the battery's Charge.

4. Examine your Cable and Ports for Damage

Although you may have conducted an initial look for issues with the cable before this, it's a good idea to check the power cord thoroughly today. A damaged power cord could cause the "plugged in but not charging" problem.

Check all the power cord lengths for your laptop to check for damage or fraying. Check it out to see whether any areas are uneven or look sloppy. It's recommended to examine the AC adapter portion of the charger. If you notice burning, something is wrong in the box, and you'll have to replace the charger. Remove any extremely hot charger that emits a burnt smell to protect yourself.

Then, look at the port on the laptop's charger. You should find a snug connection when connecting the charger. If you feel it isn't secure, Try jiggling it for a while to determine if you can get an ideal relationship.

When Does Cable Length Matter?, Source: Youtube, Techquickie

Also, look for any debris in the port. This can hinder you from making an effective connection. Put a flashlight in the port to look for a build-up of dirt or other obstructions which could impair the plug from performing its job.

If you notice dirt inside the port, you can use either a toothpick or cotton swab to clean it gently. 

To avoid damage to the charging port and cable at a later date, ensure that you leave some space in the line during charging. This helps prevent excessive stress that wears down the port for charging. Do not let the AC adapter brick hang on a table when your laptop is connected. This could pull away from the connector, damaging the connection in time.

5. Reduce Usage of Resources

There's a good chance that the battery's not charging when it's plugged into isn't connected to the hardware. If your PC is working at a high rate, it could mean that your charger won't be replenishing the battery promptly enough.

If you think this could be the reason for your issue with charging, you can consider closing some applications. In extreme instances, it is recommended to shut down your computer to allow it to cool down. 

If your computer is constantly struggling to cope with your everyday work, you might want to consider upgrading to a better computer as soon as you can. Check to ensure that you're not causing excessive heat to your computer by blocking its vents.

6. Review Windows or Manufacturer's Power Options

Other software issues could make your laptop's battery unable to charge, even if connected. Although the power plans available in Windows do not contain particular options to stop the laptop's battery from setting, third-party tools could affect how your laptop's battery is charged.

On the subsequent screen, click to change the plan's settings next to the program you are currently on. You can also click to alter Advanced Power Settings If you wish; however, it's more efficient to choose the option to restore the default settings for your plan. Check to see if this makes a difference.

To learn more, look into how to make your own custom Windows Power plan to increase battery longevity. If you're running Windows 11, you'll find the options above in Settings > Power > System.

Many laptop makers have the option of a threshold for battery charges that affect the way your device charges. If, for instance, you own the Lenovo laptop computer, then a specific Lenovo setting in the app can result in the battery not charging. Utilize the menu on your start screen to look up Lenovo Vantage (called Lenovo Settings on older models) to locate it.

Which Windows Power Plan Should You Use?, Source: Youtube, Byte Size Tech

Select the Power button in to open the hardware settings panel. Scroll down to locate the Charge Threshold. Using the custom battery threshold slider selected, you can choose a minimum and maximum percentage to charge.

For instance, if you select 50 percent to Charge when you are below the threshold and choose 80 percent to Charge at your computer, it will start charging once it has dropped to 50 percent and then stop charging when it goes back to 80 percent. Although this could help preserve the battery's health, it can cause the computer's battery to cease charging, as you'd expect.

You can disable this option when active or set an alternative threshold.

7. Reinstall or update the battery driver

Because the battery is external, Windows uses specific drivers to communicate with it. If your laptop is connected and isn't charging after making these suggestions, it is possible that updating or removing these drivers may trigger your charging procedure.

Click on Start, right-click or Win + the X key to select and then choose the Device Manager from the menu. Then, expand to the batteries section, and you will find two options: Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery.

Right-click on any of them and select to update the driver. Likely, you won't provide any updates, but it's certainly worth trying. It's possible to try making the update by hand; however, your computer's manufacturer may not give a specific version compatible with the battery.

If the update doesn't work, right-click each of these battery driver drivers and then choose to uninstall the device. This will make your computer stop communicating with the battery. However, the driver will be reinstalled after rebooting, and you shouldn't be concerned. Reboot your computer after having removed each battery device.

After restarting after rebooting, rebooting, let Windows install the battery driver, and it should begin charging once more. If this doesn't work, then repeat the procedure, after which, following the uninstall, unplug your charger and take out the battery. After this, you can put everything back together and turn your computer back on.

8. Find a Different Laptop Charger

You've tried every possible solution to your "plugged in, but not charging" issue that won't cost the earth. One last option is to buy a brand laptop charger (or borrow one provided by a family member, if they have a laptop that has that same charger) and then see if it does the trick.

While you can find low-cost third-party chargers available on Amazon and other stores, We suggest using an official charger if any point. Third-party components are often not as high-quality as genuine components. And when it comes to charging equipment, an inferior one can damage your computer or even trigger a fire.

Finding The Right Laptop Charger For Your Laptop, Source: Youtube, Mitchy Boy

If you don't have a genuine charger as an option, you can choose an original charger from Amazon and similar. Review the reviews to be sure that the product is safe. Also, be wary of false reviews for random items.

If you purchase a new charger, you must check that it's designed to provide the Power your laptop requires. Review the specifications on the charger's official website or the manufacturer's documentation for confirmation.


At least one of these steps likely resolved the issue that caused your laptop's battery not to charge when connected. They may suggest a new battery.

Be aware that batteries degrade over time. After a set number of years of use, it is unlikely that batteries will keep as full of a charge as they did in the past. If your battery isn't fully depleted, it should have an account at a minimum. It's possible to monitor the condition of your battery so that you can tell when it's time to get a new one.

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